Active Client Portal

Is Your Home Closed?

Click Here

Warranty Claims

Need to make a warranty claim?

This portal is for new warranty submissions only. We also offer additional maintenance and service options for non - warranty work.



Every new home built and sold by Frankel Design Build, includes a new home warranty through the ACES program.

Frankel Warranties Include

• For a period of one year, the workmanship and materials shall be free of construction defects.
• For a period of two years, the plumbing, electrical, heating and air conditioning delivery
systems shall be free of construction defects.
• For a period of ten years, the major structural components of the home shall be
free of construction defects.

*This is a high-level summary of express warranties generally offered by Frankel Design Build to new home construction clients and is provided for convenience purposes only. For the particular terms and conditions of warranties available, clients should refer to their signed agreement with Frankel Design Build exclusively, which is fully inclusive of all representations and express warranties made by Frankel Design Build.


Warranty Claim Form


This submission form is for warranty items and is not to be confused with items included in your “Final Completion List.” If you feel that any of those items have not been completed in a timely manner, please contact Frankel management. If you have a persistent plumbing leak, a water leak requiring whole home shut off, sewer line backing up, or all of your A/C units are inoperable, after-hours work may be offered. All other warranty work will be addressed during regular business hours (M-F, non-holidays).

No file chosen